Terms of Service
Last updated: May 2026
These Terms govern your access to and use of the IntakePlus (ABN 93 534 501 298) website and services. By using the service you agree to these Terms. If you are using the service on behalf of a law firm or other entity, you represent that you are authorised to bind that entity.
1. The service
IntakePlus provides AI-assisted client intake tools, including telephony, web intake forms, document collection, transcription, and structured intake summaries. The service is an administrative aid for law firms and is not a law firm and does not provide legal advice.
2. Pilot & subscription
Pricing, included call volumes, and overage rates are described on our pricing page and may change with notice. Pilot terms are individually agreed in writing.
3. Acceptable use
- You will comply with all applicable laws, including privacy and recording laws.
- You will not use the service to provide legal advice through the AI to end users.
- You will not attempt to reverse engineer, disrupt, or misuse the service.
4. Customer data
You retain ownership of intake data submitted by your clients. You grant us a limited licence to process that data to operate the service. We process personal information in accordance with our Privacy Policy.
5. AI output
AI-generated transcripts, summaries, and case briefs may contain errors or omissions. You are responsible for reviewing all AI output before relying on it for any client-related decision. The AI does not, and must not, provide legal advice.
6. Disclaimers
The service is provided "as is" to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted or error-free. Nothing in these Terms excludes any non-excludable consumer guarantees under the Australian Consumer Law.
7. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the service is limited to the fees paid by you for the service in the 12 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.
8. Termination
Either party may terminate for material breach not cured within 30 days. We may suspend the service for security or non-payment.
9. Governing law
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.
10. Contact
hello@intakeplus.com.au. IntakePlus, ABN 93 534 501 298, Victoria, Australia.